Contact the Rainbet Support Team

The fastest way to reach us is the on-site help centre inside your Rainbet account, where an agent is available around the clock. If you prefer to write, email support works just as well — send your question with your account username and any relevant screenshots, and the team will pick it up from there.

Players based in the United Kingdom can contact us at any hour. Our live support runs in English, and the interface is also available in Spanish, Portuguese, Russian, Japanese, French and Turkish if you'd rather browse in another language.

Most general questions — bonus terms, game rules, how a promotion works — are handled in a single exchange. Account verification is a four-level process requiring a government photo ID, a selfie and proof of address, and documents are reviewed within 72 hours under our terms. Payment queries covering deposits, withdrawals and the crypto options we support usually need your transaction reference, so have that ready before you message.

We'll always reply to the email address linked to your account, so please check your spam folder if nothing arrives.

Our FAQ section on this page answers the questions we see most often, and it's worth a quick look — you may find your answer in seconds. It covers the welcome package and its 40x wagering requirement, minimum deposits, accepted payment methods and the seven VIP tiers.

If you'd like to set deposit limits or use self-exclusion, contact the support team directly and we'll action it for you. Independent help is available through GamCare and Gambling Therapy. Rainbet is strictly 18+.